troubleshooting

Visit our troubleshooting guide and find answers to frequently asked questions.

USE AND CARE

Visit this section to consult the Use and Care guides for our products.

TROUBLESHOOTING

Does your central vacuum have an issue? Most issues can be resolved by following easy troubleshooting steps. 

To get started, select the issue with your central vacuum. 

The vacuum unit

will not turn on
the power LED is off.

THE VACUUM UNIT

will not turn on & <br> the power LED is on.

THE VACUUM UNIT

turns on but shuts off by itself.

THE VACUUM UNIT

will not turn off.

THE VACUUM UNIT

lacks suction.

the vacuum unit will not turn on & the power led is off

Possible cause

No power at the outlet.

Power cord not plugged in.

Recommended solution

Plug into another outlet. Check the electrical pannel for a tripped circuit breaker or blown fuse. 

the vacuum unit will not turn on & the power led is on

Possible cause

Overload circuit breaker has tripped.

Recommended solution

Reset the circuit breaker : push in the button labeled ''CIRCUIT BREAKER'' on the side of the unit.

The vacuum unit turns on but shuts off by itself.

Possible cause

Motor overheated due to a lack of cooling airflow.

Recommended solution

Unplug the unit and allow the motor to cool up or 2 hours. This will reset the thermal protector. Check the vacuum bag (see the Use and Care Guide for Instructions). Do not operate with a full bag. Do not allow airflow to be restricted. Do not obstruct ventilation. Check the hose for obstructions. Do not operate without a hose connected. 

The vacuum unit will not turn off

Possible cause

The low voltage circuit is closed or shorted out. 

Recommended solution

Unplug the low voltage wires from the vacuum unit. If the unit turns off, the low voltage wiring is closed (shorted) within the building. Check all wall valves and vac-pans for crossed wires first. 

Inspect wiring where possible for screws or staples through the wires. 

The vacuum unit lacks suction

Possible cause

Vacuum bag is full.

Obstruction in hose or attachments. 

Lid not sealing. 

Recommended solution

The vacuum bag is full: replace the bag. See below the section How to replace a vacuum bag.

Obstruction in hose or attachments: if the blockage is in the hose, insert a long blunt item such as a broom handle to clear the blockage. Check attachments for blockage. Blockages in the hose or attachments can also cause the thermal protector to activate. 

Lid not sealing: ensure the lid is seated well on top of the unit and that the filter is not trapped. 

USE AND CARE

You will find in this section all the necessary information to install and replace your filter bag as well as to know how to operate your central vacuum. 

Model W11492251A

INSTALLING THE FILTER BAG

This unit must be used with a filter bag. 

*Do not operate the unit without a filter disc in the bottom chamber.*

Unfold the filter bag and hold the cardboard flange with both hands. Slide the bag seal over the end of the bag adapter until the bag seals is between the two ridges. Allow the long end of the bag to droop down into the vacuum chamber as shown.

Replacing the filter bag

When the filter bag is full, replace it with a new one. 

Do not reuse the filter bag!

1. Unplug the power cord to prevent unintentional operation of the central vacuum. Liftoff the lid.

2. Remove the filter bag by grasping the cardboard flange on opposite sides and pull the flange away from the bag adapter fitting. 

3. Place the full filter bag into the trash. 

4. Install a new filter bag (See ''Installing the filter bag'' above) and replace the lid. Do not operate the unit without the filter bag or filter disc in place. 

5. Plug the power cord in and verify the proper operation of the vacuum. 

OPERATING THE CENTRAL VACUUM

The LED at the low voltage connector will illuminate when the central vacuum has power. To briefly test the vacuum, flip the switch up to the ON position for a few seconds. Then flip the switch down to the STANDBY mode. Leave the switch in STANDBY mode to allow control of the vacuum motor when a hose is plugged into a functioning wall valve. Certain hose models will have a switch built into the handle to control the operation. Hose handles without a switch will immediately turn on the vacuum when plugged into the wall valve. To turn off the vacuum, unplug the hose. 

Wall valves

Two types of wall valves exist.

A- Quick Connect 

B - Standard

Type A has a built-in plug to power an electric floor brush.

Type B must be plugged into a nearby electrical outlet.

Model W11454804A

FILTER BAG OPTION

For additional filtration and ease of cleaning, this unit can be used with a filter bag. Attach the bag adapter to the interior of the operational intake port as shown with the opening pointed downward. Unfold the filter bag and slide the hole over the end of the adapter until the bag seal is between the two ridges. Allow the bag to hang down. If a filter bag will not be used, rotate the bag adapter to 90° to create a cyclonic airflow action inside the vacuum. 

Operating the central vacuum

The LED at the low voltage connector will illuminate when the central vacuum has power. To briefly test the vacuum, flip the switch up to the ON position for a few seconds. Then flip the switch down to the STANDBY mode. Leave the switch in STANDBY mode allow controls of the vacuum motor when a hose is plugged into a functioning wall valve. Certain hose models will have a switch built into the handle to control the operation. Hose handles without a switch will immediately turn on the vacuum when plugged into the wall valve. To turn off the vacuum, unplug the hose. 

Wall Valves

Two types of wall valves exist.

A- Quick Connect 

B - Standard

Type A has a built-in plug to power an electric floor brush.

Type B must be plugged into a nearby electrical outlet.

Periodic Maintenance

When emptying the dirt container or filter bag, it is recommended to inspect the permanent filter located inside the unit above the intake ports. If the filter surface appears to be caked in dust, please do as follows : 

Do not remove the permanent filter!

1. Unplug the power cord to prevent unintentional operation of the central vacuum. Remove the bottom dirt container by lifting the side latches, one at a time. Set the container aside.

2. If using a filter bag, remove it by grasping the cardboard flange on opposite sides and pull away from the bag adapter fitting. 

3. Place an open garbage bag or another large plastic bag around the open end of the unit. Seal the bag to the unit by tying it tight or by grasping the excess bag in one hand to prevent dust from escaping. 

4. Reach up under the bag into the bottom of the unit using the bag as a glove. Shake the filter gently to dislodge dust from the filter so that the dust falls into the bag. 

5. Remove the plastic bag, empty the dirt container contents into it, including the full filter bag (if applicable), and dispose.

6. Install a new filter bag (if required) and re-install the first container. Use the hooks on the body to hang the dirt container and latch both sides at the same time to ensure the container is aligned with the gasket. 

7. Plug the power cord in and verify the proper operation of the vacuum.

USER GUIDES

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